Privacy Policy

Mobii Plus ("Mobii," "we," "us," or "our") connects customers with local businesses for shopping, booking, and delivery. This policy explains what information we collect through the Mobii Plus app and website, how we use it, and the choices you have — including how to delete your account.

By using Mobii Plus, you agree to the collection and use of information as described here. If you don't agree, please don't use the app.

1. Information we collect

We collect information you provide directly, information generated by using the app, and information from your device.

• Account information: name, email address, phone number, password, and profile photo.
• Business or provider information: business name, address, service categories, pricing, availability, and photos, for anyone operating a storefront on Mobii Plus.
• Transaction information: orders, bookings, payment confirmations, delivery addresses, and messages exchanged with a provider or customer.
• Payment information: processed through our payment partners — Mobii does not store full card numbers on its own servers.
• Location information: approximate or precise location, used to show nearby businesses and support delivery and pickup.
• Device and usage information: device type, operating system, app version, and how you interact with the app, collected automatically.

2. How we use it

We use the information we collect to:

• Operate core features — discovery, bookings, orders, messaging, payments, and delivery tracking.
• Personalize what you see, such as nearby businesses, recommendations, and promotions.
• Communicate with you about orders, appointments, account activity, and customer support.
• Maintain safety and trust, including fraud prevention and enforcing our terms.
• Improve the app through aggregated analytics and troubleshooting.

3. When we share it

We share information only as needed to run the marketplace:

• With providers and customers: the details necessary to complete an order or appointment, such as name, contact details, and delivery address.
• With service providers: payment processors, delivery infrastructure, cloud hosting, and analytics partners who help us operate the app, under confidentiality obligations.
• For legal reasons: when required by law, to protect against fraud, or to protect the rights and safety of our users.
• With your consent: in any other case where you've explicitly agreed to the sharing.

4. Your choices & rights

Depending on where you live, you may have the right to access, correct, export, or delete your personal data, and to object to or restrict certain processing. You can update most account details directly in the app under account settings.

5. Account deletion

You can request deletion of your account and associated personal data at any time. Visit our account deletion page for step-by-step instructions, or email support@mobiiplus.com with the subject "Delete my account."

We will delete your account and associated personal data, except information we're required to retain for legal, security, fraud prevention, or regulatory reasons.

6. Data retention

We keep personal data only as long as it's needed for the purposes described in this policy, or as required by law — for example, transaction records kept for accounting or tax purposes. When data is no longer needed, we delete or anonymize it.

7. Security

We use technical and organizational safeguards — including encryption in transit, access controls, and regular reviews — to help protect your information. No method of transmission or storage is completely secure, so we can't guarantee absolute security.

8. Children's privacy

Mobii Plus is not directed to children under 13, and we don't knowingly collect personal data from them. If you believe a child has provided us with personal data, please contact us so we can remove it.

9. Changes to this policy

We may update this policy from time to time. If we make material changes, we'll notify you through the app or by email, and update the "last updated" date at the top of this page.

10. Contact us

If you have questions about this policy or how we handle your data, reach out any time.